What they're saying...
We have found Tico's to be one of the most responsive suppliers with which we have done business!
Our business is booming and we are asked daily about our fantastic coffee. We ended up putting the Tico's Coffee logo on our cups and on the front of our menu.
...our attention wasn't even on the coffee, but when we took our first sip we both said, "Wow, this is great coffee!...I seriously have never gotten so many compliments on coffee!
With three years under our belt and literally thousands of happy customers, we could not imagine doing business with anyone else!
Today our business is booming and we are asked daily about our fantastic coffee. I ended up putting the Tico’s Coffee logo on our cups and right on the front of our menu. Bert “the coffee guy” is great because he is consistent, very helpful and goes the extra mile. He even helps us with parts, coffee brewers and equipment. Plus his coffee is sooo good!
As we prepared to open the Turnaround Café in the fall of 2014, we began our search for a coffee supplier. We contacted Tico’s Coffee along with other companies. Right off the bat, Bert stood head and shoulders above the rest (he called us back!). We set up a coffee tasting and he proceeded to educate and delight us with his products. We settled on a particular blend that fit our style, our clientele and our budget. We’ve been fans of Bert and Tico’s ever since. With three years under our belt and literally thousands of happy customers, we could not imagine doing business with anyone else. Did I mention customer service? Bert is available for whatever we need, anytime we need it. He is passionate about his product, his customers and their customers!
As our coffee supplier for more than six years, we have found Bert to be one of the most responsive suppliers with which we have done business. He will do whatever it takes to meet our needs; even if something breaks, he is right there to help. Tico’s Coffee is the BEST. We are totally hooked at home and at our business!
When we were shopping around for a place to start this business, we came to our present location but it was a coffee shop called "Cravings". We came in as customers and ordered a cup of coffee while we eyed the place. Our attention wasn't even on the coffee, but when we took our first sip we both said, "Wow, this is great coffee!"
We ended up asking the owner where she got her coffee because we knew we wanted it where ever we ended up. Really good coffee was important to us because we didn't want to serve espresso and all that it entails. We wanted to focus on the food, but in Oregon, if you don't have an espresso machine on a cold rainy morning, your coffee better be good.
People rave about the coffee and they love that it's local. I seriously have never gotten so many compliments on coffee! But then, I've never purchased coffee from a person who pours his heart and soul into his coffee business.
Think about it--Starbucks, Allann Brothers, etc. Who buys the beans, roasts the beans, delivers the beans? Employees. People who may or may not be passionate about their job, at least a little bit.
At Tico's----There is Bert. A person who is involved in every aspect of the business, a business he has nurtured through the years. He has everything "dialed in", everything just how he likes it.
He dreamed up his coffee business. He took all the early steps, the risks too, and nurtured his dream into a successful business. Now whose coffee do you think is going to be better? The guy who can't wait to clock out at four o'clock or Bert whose passion runs to the core?
The only thing more addicting than Bert's genuine smile, is the taste of his genuine coffee.
Bert, great job leading the Chamber’s advocacy efforts. Thank you for sharing your gifts and making a positive difference for business.
Tico’s Coffee is a consistently high quality product. We have been with Tico’s for over five years and there is no other coffee company providing this type of service. Bert tailor fits the blend to fit our business needs and he is always available when we need his assistance. He even trains our staff on using the equipment. Tico’s is phenomenal!
Great local coffee with very responsive, friendly and caring service. We have customers asking daily about our incredibly fresh and delicious coffee. I highly recommend Tico’s and their products.
I like the fact that Bert is local to our community providing an organic, high quality flavor at the right price, and it’s roasted right here in the area. Just take the time to sit down with Bert to experience his integrity and passion for his product and service. I highly recommend Tico’s as the best cup of coffee.
Bert is a man of his word and goes above and beyond as a vendor every time. Customers seek us out because we serve Tico’s, a unique dark roasted blend. It is a pleasure to do business with Tico’s!
Bert - The coffee is outstanding. I'm never going back to S*bucks!”
“Just had a cup of the J James Restaurant blend this am and what a great treat that was! Thanks so much! We look forward to trying the rest of the samples both as french press or as part of our weekend-mocha time. Excellent way to start the day! “
When I started working at Coffee House Café we switched to Tico’s and it made me basically fall in love with coffee ‘cause I really didn’t like it before.
Then I started as manager here. Before serving Tico's coffee we were dumping out airpots left and right. I’d brew a pot, then it’d sit there and I’d have to dump it out ‘cause it was past its life. After we switched to Tico’s we noticed an increase in sales. You know, people tried it and really enjoyed it so yeah; it’s been crazy in here!
Our customers really like the fact that it’s local. A lot of people were “iffy” about it when we first switched because we had S*town before, but everybody who’s tried Tico's coffee, loves it!
“Bert, your brother gave me a bag of your Guatemala coffee to try during a family weekend in Sunriver. I’m very impressed, this is some of the best coffee I’ve had. Keep up the good work. I’ll be purchasing more when I run out. Thanks!”
“Hi! I work with Kari F. and just wanted to say thank you for the coffee that you sent her.
She's shared it with us here at Qwest, and it's great. As you might suspect, I've got seven
S*bucks within a 2-block radius of our office. Yours is terrific!
“Bert, Denise and I had your coffee for the first time, and we both really like it! We bought it at Roth's. It was really deep and rich, but without being bitter. Good job! I'm going to give some to my brother-in-law who is a retired VP of manufacturing for xyz Coffee Company and see what he thinks. I think he'll like it too.”
“Just wanted to drop you a note to let you know how much I enjoy Tico's Coffee. I first became aware of your coffee because I am a regular at the Salem Airport Restaurant, where it is served. Last week I was pleasantly surprised to find it at Roth's Sunnyslope store. I immediately bought some and now enoy it at home.
I am sold on Tico's. It is really great to have it available at my local store. Thanks for a great product from a local business.
Best Wishes for your business success!”
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