Frequently asked questions
About Our Coffee
At this time no. It's not that we don't enjoy meeting and seeing our customers, it's that we're a food manufacturing facility. From a health-safety standpoint we limit the number of people that enter our facility.
When selecting our coffees, we choose those that have great versatility across many brewing methods, so the right method often comes down to personal preference.
Yes! Our Decaf La Selva is water processed and is a versatile coffee that works well in both espresso and filter preparations.
We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and recommend storage in the freezer long, uninterrupted periods.
We place a great amount of emphasis on quality and sustainability, both from an environmental and economic standpoint.
While we usually have some Fair Trade certified coffees in stock, many coffee producers decide it’s in their best financial interest to channel their resources toward continued advances in quality and sustainability instead of the expensive and sometimes complicated process of certification. We like to factor a producer’s efforts toward greater quality as well as environmental and economic responsibility into our purchasing decisions, regardless of their certification status.
The next day if ordered by 1:30 PM PST, two days later if ordered after 1:30 PM PST, and the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday. (Sometimes, if we can, we'll ship the same day we receive your order.)
Coffee is shipped via either USPS First Class, USPS Priority or UPS, depending on quantity. Typical estimated shipping times are 1 to 5 days, depending on what part of the country we're shipping your coffee to.
Currently we accept Visa, Mastercard, American Express, Discover and PayPal.
No problem. You can access invoices and receipts for any of your orders at any time at your account dashboard.
Step 1 - Head over to the Order History section of your account dashboard and click on the 'Details' link to the right of an order.
Step 2 - On the order page, click the ‘Print Invoice’ link.
Step 3 - A printable invoice will be presented. Print it or make it a PDF, it’s up to you!
We just might! Although purchases made at ticoscoffee.com are currently only available for shipment to addresses within the United States, get in touch with us and let us know what country you'd like your coffee shipped to. We'll see if we can make it happen.
Our goal is to provide our guests with impeccable service and the highest quality of delicious coffee. We want you to be happy with your Tico's experience, so we strive to make sure our return policies reflect that.
Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. But we're here to help! If there was an error with your order, please contact us at firstname.lastname@example.org within 30 days of your purchase. If you were dissatisfied with your coffee we'll try help you track down your soon-to-be favorite coffee.
"Tico(a)" is a self appointed slang term Costaricans chose for themselves. In our case, my father was a tico and our family lived in Costa Rica for many years. Bert, the company's founder, attended grade school and high school in Costa Rica and has many friends and family still living there.
...and for one of our favorite definitions from urbandictionary.com
"The Embodiment of latin flavor and zest for life. A "Tico" is easily the most amazing person you will ever have the astounding pleasure of meeting. They have a very care free outlook on life guided by the "Pura Vida" saying. A tico knows good food, good women, and most of all good drink. The perfect example is their local beer "Imperial". Tico's can party, they are smart, they are charming and funny. All around damn near perfect."