Frequently asked questions

About Our coffee

How do I know which coffee is right for me?

Just click here and take our short coffee quiz to find out.

Can I pick up my coffee instead of having it shipped?

At this time no.  It's not that we don't enjoy meeting and seeing our customers, it's that we're a food manufacturing facility.  From a health-safety standpoint we limit the number of people that enter our facility.

Do you have any organic coffees?

Yes.  Go to https://ticoscoffee.com/organic-coffee to purchase our organic line of coffees.

What brewing method do you recommend?

When selecting our coffees, we choose those that have great versatility across many brewing methods, so the right method often comes down to personal preference.

Do you have decaf?

Yes! Our Decaf La Selva is water processed and is a versatile coffee that works well in both espresso and filter preparations.

How should I store my coffee?

Ideally, we recommend using coffee within 20 days after it is roasted (printed on every one of our bags). The distinct and complex flavors that characterize great coffees will fade over time.

We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and recommend storage in the freezer long, uninterrupted periods.

Are your coffees Fair Trade Certified?

We place a great amount of emphasis on quality and sustainability, both from an environmental and economic standpoint.

While we usually have some Fair Trade certified coffees in stock, many coffee producers decide it’s in their best financial interest to channel their resources toward continued advances in quality and sustainability instead of the expensive and sometimes complicated process of certification. We like to factor a producer’s efforts toward greater quality as well as environmental and economic responsibility into our purchasing decisions, regardless of their certification status.

About orders

When will my order ship?

The next day if ordered by 1:30 PM PST, two days later if ordered after 1:30 PM PST, and the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday.  (Sometimes, if we can, we'll ship the same day we receive your order.)

What shipping methods are available for coffee?

Coffee is shipped via either USPS First Class, USPS Priority or UPS, depending on quantity.  Typical estimated shipping times are 1 to 5 days, depending on what part of the country we're shipping your coffee to.

What forms of payment do you accept?

Currently we accept Visa, Mastercard, American Express, Discover and PayPal.

Can I get an invoice for my online order?

No problem. You can access invoices and receipts for any of your orders at any time at your account dashboard.

Step 1 - Head over to the Order History section of your account dashboard and click on the 'Details' link to the right of an order.

Step 2 - On the order page, click the ‘Print Invoice’ link.

Step 3 - A printable invoice will be presented. Print it or make it a PDF, it’s up to you!

Do you ship to my country?

We just might!  Although purchases made at ticoscoffee.com are currently only available for shipment to addresses within the United States, get in touch with us and let us know what country you'd like your coffee shipped to.  We'll see if we can make it happen.

What is your return policy?

Our goal is to provide our guests with impeccable service and the highest quality of delicious coffee. We want you to be happy with your Tico's experience, so we strive to make sure our return policies reflect that.

Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. But we're here to help! If there was an error with your order, please contact us at hello@ticoscoffee.com within 30 days of your purchase. If you were dissatisfied with your coffee we'll try help you track down your soon-to-be favorite coffee.

general

Where did the name Tico's come from?

"Tico(a)" is a self appointed slang term Costaricans chose for themselves. In our case, my father was a tico and our family lived in Costa Rica for many years.  Bert, the company's founder, attended grade school and high school in Costa Rica and has many friends and family still living there.  

...and for one of our favorite definitions from urbandictionary.com

"The Embodiment of latin flavor and zest for life. A "Tico" is easily the most amazing person you will ever have the astounding pleasure of meeting. They have a very care free outlook on life guided by the "Pura Vida" saying. A tico knows good food, good women, and most of all good drink. The perfect example is their local beer "Imperial". Tico's can party, they are smart, they are charming and funny. All around damn near perfect."

What sort of emails do you send?

We send a few types of emails:
  • Account and order-related communications: For guest shoppers and those with Tico's Coffee accounts, we like to let you know when an order’s on its way, provide you with shipment tracking information, or inform you of payment issues, for example.
  • Personal Offers & Promotions: Occasionally we send out a heads-up about something special — a limited release coffee or maybe even an announcement that we think you might be interested in.
  • Coffee Order Reminders: Every so often, we send emails reminding you about our services — that a previous coffee purchase is available to easily re-order, or that you might still have an item in your cart.
  • Check-ins: We check in now and again to make sure everything is ok with your Tico's Coffee experience or remind you that you can always reach out for help if you need it.
Account and order-related communications will always be sent but you are able to control which of the remaining three you’d like to continue receiving.

Can I Unsubscribe from your emails?

You are absolutely able to unsubscribe from many of our emails. We understand the demands placed on you and we respect your time enough not to inundate your inbox.  We're obligated to send you account and order-related communication

emails for any purchases you make.  You can unsubscribe from our marketing emails by clicking on the link at the bottom of any marketing email we send you.